Privacy Policy

Effective Date: 30/11/2024

At Zhilki.in, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our online shopping portal or interact with us via WhatsApp for purchasing. By using our website and services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

When you visit Zhilki.in or use our WhatsApp-based shopping services, we may collect the following types of information-

Personal Information:
This includes your name, contact details (phone number, email address), delivery address, and payment information, which you provide during registration, placing an order, or contacting customer support.

Usage Data:
We collect information about how you interact with our website, including browsing history, IP address, device type, and location data. This helps us enhance your user experience and improve our services.

Cookies and Tracking Technologies:
We use cookies and similar technologies to track your preferences, improve site functionality, and analyze trends. You can manage your cookie settings in your browser preferences.

2. How We Use Your Information

The information we collect is used for the following purposes-

Order Processing:
We use your personal details to process and fulfill your orders, including shipping, billing, and payment verification.

Customer Support:
We may use your contact information to respond to your inquiries, resolve issues, and provide support through WhatsApp and other communication channels.

Improving User Experience:
By analyzing your usage data, we tailor our website and services to better meet your needs and preferences.

Marketing and Promotions:
We may send you promotional materials, offers, and updates about new products. You can opt-out of marketing communications at any time by unsubscribing or contacting us directly.

3. Data Sharing and Disclosure

Zhilki.in respects your privacy and will not share your personal information except in the following cases-

Service Providers:
We may share your information with trusted third-party vendors who assist with order fulfillment, payment processing, and marketing services. These partners are required to handle your data securely and only for the purposes we specify.

Legal Compliance:
We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner. You will be notified of any such change in ownership or control.

4. Data Security

We take the security of your personal data seriously and implement appropriate measures to protect it from unauthorized access, alteration, or disclosure. This includes using encryption technologies for online transactions and maintaining secure servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

You have the right to-

Access Your Information:
You can request a copy of the personal information we hold about you. Update or Correct Information: If your personal information changes, you can update it by logging into your account or contacting our customer service team.

Delete Your Information:
You may request the deletion of your personal data, although this may limit your ability to use certain features of our service.

Opt-Out of Marketing:
You can unsubscribe from our promotional emails or WhatsApp messages at any time.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Zhilki.in. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.

7. Children's Privacy

Zhilki.in is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to remove such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at:
Email: cs.india@zhilki.in
WhatsApp: 9954993346
Phone: 9954993346
By using Zhilki.in, you agree to the terms outlined in this Privacy Policy.
Thank you for shopping with us!