Terms & Condition

At Zhilki, we are committed to providing our customers with a smooth, efficient, and reliable shopping experience. We understand the importance of prompt delivery and work diligently to ensure that your orders are shipped out quickly and safely. These shipping terms outline our process and policies regarding the handling, dispatch, and delivery of orders placed through our website.

Order Processing and Dispatch

Once your order is placed on our website, we make it our priority to process it as quickly as possible. We take great care in ensuring that all items are carefully packed to prevent damage during transit. Orders placed before our daily shipping cut-off time (usually 3:00 PM IST) will be dispatched on the same day, ensuring that they are on their way to you without unnecessary delays. If your order is placed after the cut-off time, it will be processed and dispatched on the next business day. Our daily cut-off time is strictly adhered to, so we recommend placing your order early to ensure it ships the same day. If your order is urgent, please feel free to contact our customer support team, and we will do our best to accommodate your needs.

Courier Partners and Delivery

We partner with reputed and reliable courier services to ensure that your orders are delivered safely and on time. Our courier partners are carefully selected based on their ability to provide timely delivery and reliable tracking services. We currently cover all regions across Pan India, so no matter where you are located, we can deliver your order to your doorstep.

Once your order is dispatched, we will send you a shipping confirmation via email or text message. This message will include your unique tracking number, which you can use to monitor the progress of your shipment. By clicking on the tracking link, you will be able to see real-time updates on the location and expected delivery date of your order.

While we strive to maintain timely delivery for all orders, please note that delivery timelines may vary depending on your location and external factors such as weather conditions, strikes, or other unforeseen events. However, we work closely with our courier partners to ensure that any delays are minimized and that we keep you updated on the status of your shipment.

Estimated Delivery Times

The time it takes for your order to arrive will depend on the delivery address and the courier service used. Generally, for domestic deliveries within major cities and towns, the expected delivery time is between 2 to 7 business days from the date of dispatch. However, please note that delivery times may be longer for remote locations, during peak seasons, or if there are external factors affecting courier services. We do our best to ensure that your package reaches you as quickly as possible, but please allow for extra time in case of delays due to factors outside of our control.

Possible Delays and Exceptions

Though we work with reliable courier services and strive to ensure timely deliveries, there are instances when delays may occur. Some of the common reasons for delays include-

Extreme weather conditions:
Severe weather, such as storms, floods, or other natural disasters, can affect transportation networks and cause delays.

Public holidays:
Delivery schedules may be impacted by national or regional public holidays, particularly during peak festive seasons.

Strikes or service disruptions:
Occasionally, strikes or other disruptions may affect courier services, leading to delays in processing or delivering packages. In the event of such delays, we will do our best to inform you in advance and keep you updated on any changes to the estimated delivery timeline. We also encourage you to check your tracking number regularly for updates.

Customer Support

At Zhilki, we believe that excellent customer service is essential to providing a positive shopping experience. If you have any questions or concerns about your order or shipment, our dedicated customer support team is available to assist you. You can reach out to us via email or phone, and we will be happy to address any issues or queries you may have.

If your order has not arrived within the expected delivery window, or if there are any issues with the delivery, please do not hesitate to contact us. We will work quickly to resolve the issue and ensure that your order reaches you as soon as possible.

Final Notes

We are committed to making your shopping experience with Zhilki as convenient and reliable as possible. While we strive to ensure timely delivery, we ask for your understanding in case of any delays due to circumstances beyond our control. Rest assured, we are here to assist you every step of the way, and we value your business.
Thank you for choosing Zhilki!